Flashback: Managing Expectations

For this #FlashbackFriday, a reminder for some advice we shared several years ago (and continue to preach) about “under-promising” and “over-delivering.”

We all get excited about what we do, and it’s hard not to promise the world your boss, client or customer. But it’s much easier to explain better-than-expected results, than it is to explain why you weren’t able to deliver.

Sometimes the only difference between these two outcomes is how you communicated.

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